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Library Services



Library essentials for students and staff 2020-21

Welcome to UCL Library Services

This guide is for students and staff to find information on how Library Services can support your research and teaching in 2020-21. This information is subject to change so please check this guide, and the Service Updates webpage regularly.

Library Chat Service

Our Library Chat Service is available Monday - Friday, 12:00 - 19:00. If you would like to chat to a member of Library Staff during these times please visit our Library Help webpage and fill in the box under 'Contact Us' to begin your chat.

Borrowing books - Click and Collect

Books for borrowing must be requested in advance, through our Click and Collect Service. Books can be requested via Explore, and further information can be found on our Click and Collect webpage.

If you are unable to access the UCL campus to collect books that have been requested, for example if you are self-isolating, you can arrange for another UCL Library member to collect them on your behalf. Please email to arrange this.

All borrowed books are now automatically renewed if they have a loan period of one week or longer unless they have been requested by another user. Short loan items must be returned at the end of their loan period as usual. 

Returning books

Books can be returned in person to those libraries which are now open, please see our Opening Hours for further information. At other times books can be left at the Main Library returns bin or the Front Gate Lodge on Gower Street (opposite the Cruciform Building).

Books can also be posted to our address listed on our contact page. For those users who do not wish to visit a Post Office, Royal Mail now offers a Parcel Collect service which allows you to pay for postage online, print off an address label and have your parcel collected from your door.

Please note that we are not currently charging fines for the late return of books.

Scan and Send Service

Our Scan and Send Service allows UCL students and staff to request copies of journal articles and book chapters to be scanned and emailed to you directly.

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