LibGuides: Library essentials for students and staff 2020-21: Getting Help

Contact Us

The main contact point for any library-related enquiries is library@ucl.ac.uk. This service is staffed Monday - Friday, 09:00 - 17:00, and enquiries will be directed to relevant colleagues.

Our chat service is available Monday - Friday, 12:00 - 19:00.

Feedback
If you have any feedback on our services please use our Library Services Feedback Form.

We're here to help you

If you have a specific question connected with your academic studies or research, there are various ways to contact us for help. If you are not sure who to contact, please use the library@ucl.ac.uk e-mail address.

Contact LibrarySkills@UCL by email for skills training and support.
Our e-mail address is: libraryskills@ucl.ac.uk
Book an online appointment
If you need one-to-one support with finding information to support your dissertation or research project.
Contact your librarian by e-mail
Contact information is available in the subject guide for your discipline
Contact Special Collections by e-mail

Accessing online resources from off campus

Explore
Paid resources, such as ebooks and databases, that UCL owns or subscribes to, should be accessed via Explore when you are off campus.
E-resources problem report form
If you have any technical issues with accessing an electronic resource, please contact us using e-resources problem report form.