LibrarySkills@UCL: Training and support

When you register for one of our events that is being delivered via Zoom, you will receive a web link in the confirmation email. We recommend you join the session 5-10 minutes in advance of the start time in case you encounter any problems with connecting to Zoom.

You do not need a Zoom account to join a Zoom meeting, but you will find that the process of joining a Zoom meeting is quicker if you have already created a Zoom account and have installed the app on your computer or mobile device.

To join a LibrarySkills@UCL session:

• Click on the web link in the confirmation email.
• If you have the Zoom app installed the app may be launched automatically or you may be prompted to open the app.
• If you do not have the Zoom app installed, there is a link to download it or an option to join from your browser. If joining from your browser you will be prompted to enter your name and to agree to the Terms of Service and Privacy Policy. Click on I Agree.
• If you attempt to join the session before the host has started it, you will get a notification instructing you to wait for the host to start the meeting, or informing you that the meeting has not started. You will automatically be admitted to the meeting when the session starts. If accessing the meeting via your web browser, this message may time out, in which case re-enter your name and click on Join, or click on the link again.
• Once the host starts the session, you will be on mute. Please remain on mute unless the presenter indicates that participants are welcome to unmute. Some of our sessions have large numbers of attendees, so generally we ask attendees to communicate using the Chat.

We are not able to troubleshoot individual technical difficulties with joining sessions. If you are unable to join for technical reasons, please register for a future session..

Your personal information will be treated as confidential and used only for the purpose of administering your booking and providing information about the training session. We will not share your details with third parties. For more details, please see our Privacy Policy.