If you are unable to install the Mendeley plug-in in Word (Mendeley Cite-O-Matic or Mendeley Cite), it is possible to use the built-in citation tool within Word to insert references from your Mendeley Web library.
First export your references from your Mendeley Web Library:
Next import your references into the:Microsoft Word Citation Manager:
Insert references into your document:
If you are using Office 365 downloaded from UCL, you may find that you are unable to install the Mendeley Cite-O-Matic or Mendeley Cite plugins. UCL has a policy which prevents third party Office 365 add-ons. There are some alternative options for working with your Mendeley library in Word: